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Philadelphia Video Success Story

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XETA Technologies sells, installs and services advanced communication technologies for enterprise customers. This is a success story that features La Salle College High School in Philadelphia. This story shows how an IT provider helped one of the most high-tech schools in Pennsylvania.

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MY NAME IS PETER SIGMUND. I'M THE CHIEF INFORMATION OFFICER HERE AT LASALLE COLLEGE HIGH SCHOOL IN WYNDMOOR, PENNSYLVANIA. ONE THING WE'RE VERY PROUD OF IS LASALLE COLLEGE HIGH SCHOOL IS KNOWN AS ONE OF THE MOST HIGH TECH HIGH SCHOOLS IN PENNSYLVANIA. AT LASALLE, WE RUN 40 SERVERS THAT ARE VIRTUAL, WE RUN A VOICE OVER IP PHONE SYSTEM, WE HAVE A HIGH SPEED INTERNET CONNECTION, WE SUPPORT AN ENTIRE FACULTY LAPTOP PROGRAM,WHERE EACH FACULTY MEMBER HAS A LAPTOP CONNECTED TO A SMART BOARD IN THEIR CLASSROOM, SO ALL THE CLASSROOMS ARE MULTIMEDIA CLASSROOMS, SO WITH A ONE POINT 5 MEMBER IT STAFF, THIS IS A LOT TO SUPPORT. A COUPLE OF YEARS AGO, WE WERE PUTTING IN A VOICE OVER IP PHONE SYSTEM AND WE WERE EXPERIENCING DROPPED CALLS. AND DROPPED CALLS ARE NOT GOOD FOR AN IT DEPARTMENT BECAUSE THEY WERE HAPPENING TO THE PRESIDENT, THE PRINCIPAL, THEY WERE HAPPENING TO EVERYBODY. AND OF COURSE, EVERYBODY IS LOOKING AT ME WHO DECIDED TO GO WITH THIS VOICE OVER IP ETHERNET SYSTEM. I DIDN'T KNOW MUCH ABOUT IT AND I NEEDED AN EXPERT COMPANY TO WORK WITH ME AS A TRUSTED ADVISOR. AND A COMPANY THAT WE WERE WORKING WITH WERE REALLY SPINNING THEIR WHEELS AND THEN I FOUND XETA. WE FOUND THROUGH WORKING WITH XETA, THAT IT WAS ACTUALLY A PROBLEM WITH THE SWITCHES. WE HAD SPENT 260,000 DOLLARS ON A PHONE SYSTEM. THAT WENT ALONG WITH OUR NEW CONSTRUCTION. AND OUR PHONE SYSTEM SIMPLY WAS NOT RELIABLE. THE CALLS WERE NOT RELIABLE. THE PRESIDENT OF MY INSTITUTION COULD BE ON WITH A BIG DONOR AND THE CALL WOULD SIMPLY DROP. SO THAT'S WHEN WE REACHED OUT TO XETA AND I'M SO GLAD THAT WE DID. WHEN PETE ENGAGED US WITH THIS ISSUE THAT HE WAS HAVING, AND IT WAS A SEVERE ISSUE AFFECTING THEIR COMMUNICATIONS NOT ONLY INTERNALLY BUT EXTERNALLY, WE WERE ABLE TO ASSEMBLE A NETWORK ENGINEERING TEAM, TO TAKE A LOOK AT WHAT WAS GOING ON, AND TO QUICKLY PINPOINT AND DIAGNOSE THE PROBLEM THEY WERE HAVING, AND THEN WE REPORTED THAT TO THEIR MANUFACTURER AND WAS ABLE TO GUIDE THEM IN THE AREA OF THE CODE THAT NEEDED TO BE CORRECTED WHICH ENDED UP IN A SOFTWARE PATCH. XETA LITERALLY SAVED MY LIFE. BECAUSE THIS WAS A NIGHTMARISH SITUATION. AND THERE'S NO COMPANY IN PENNSYLVANIA THAT I KNOW OF THAT WOULD HAVE BEEN ABLE TO FIND THAT AND IT WAS REACHING A CRISIS POINT. AND I ONLY WISH I FOUND XETA EARLIER BECAUSE IT SAVED ME A TON OF TIME. AND SO WHEN I CALL XETA A TRUSTED ADVISOR, IT'S BECAUSE I CAN CALL THEM AND I KNOW THEY'RE AHEAD OF THINGS OR AT LEAST ON TOP OF THINGS AS WE ARE. THE ACQUISITION OF PAETEC AND PAETEC MANAGED SERVICES IS A GREAT ADDITION TO WINDSTREAM. WINDSTREAM IS VERY WELL KNOWN ACROSS THE COUNTRY AS MANAGING NETWORKS AND PROVIDING NETWORKS TO CUSTOMERS. NOW, WITH MANAGED SERVICES, WE'RE ABLE TO PROVIDE THOSE SOLUTIONS AND APPLICATIONS ASSOCIATED WITH THOSE NETWORKS. I'M CONFIDENT THAT THE EXCELLENT PEOPLE, THE PROCESSES THAT XETA HAS IN PLACE AND THE CUSTOMER CARE WILL STAY THE SAME OR GET BETTER I BELIEVE THAT IT WILL HELP WINDSTREAM BE A BETTER COMPANY. XETA'S CUSTOMER SUPPORT IN MY EXPERIENCE, IS NOT WORKING WITH A COMPANY. XETA'S CUSTOMER SUPPORT IS WORKING WITH FRIENDS.

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