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Boston Headquartered Video Success Story

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Dimension Data hired Webstorytellers, a nationwide video production company based in San Diego, California, to produce this video success story about AXA Technology Services. Video success stories are proving to be invaluable for any business looking to tell their story!

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I'M HARRY ROBERTS, I'M HEAD OF GLOBAL NETWORKING FOR AXA TECHNOLOGY SERVICES. AXA TECHNOLOGY SERVICES IS AN AXA GROUP ENTITY COMPANY. WE'RE ABOUT THREE THOUSAND THREE HUNDRED EMPLOYEES LOCATED IN 16 COUNTRIES ACROSS THE GLOBE AND OVERALL WE'RE RESPONSIBLE FOR IT SYSTEMS, IT INFRASTRUCTURE, PROVIDING SERVICES TO THE AXA GROUP OF COMPANIES WORLDWIDE. OUR DECISION TO SELECT DIMENSION DATA FOR OUR NORTH AMERICAN IPT PROGRAM WAS VERY IMPORTANT. WE HAD SOME CHALLENGES WITH THE PROGRAM AND WE NEEDED AN EXPERIENCED PARTNER WITH THE RIGHT LEVEL OF SKILLS, EXPERIENCE AND QUITE HONESTLY, A STRONG PARTNERSHIP TO HELP US DELIVER THE PROGRAM. FROM AN AXA TECHNOLOGY SERVICES PERSPECTIVE, WE ARE VERY MUCH A SHOW ME COMPANY. WHAT WAS IMPORTANT TO US WAS TO UNDERSTAND THEIR EXPERIENCE. WE HAD SOME CHALLENGES IN THE PAST AND IN OUR PROGRAM THERE ARE 3 TECHNOLOGY AREAS. WE HAD OUR ENTERPRISE IP TELEPHONY, WE HAD OUR CONTACT CENTER AND WE HAD THE MAINTANENCE AND SUPPORT OF THAT ENVIRONMENT OR THE TWO ENVIRONMENTS. THE SIMPLE FACT IS THIS, IF YOU DON'T GET YOUR PROCESSES RIGHT, YOU DON'T GET THE PROJECT LIFE CYCLE PLANNING AND PREPARATION IN PLACE IN ADVANCE OF ANY TECHNOLOGY DEPLOYMENT, YOU WILL NOT BE SUCCESSFUL. KEY FOR US WAS THAT DIMENSION DATA BROUGHT A STRONG GOVERNANCE MODEL, A STRONG TECHNOLOGY, ARCHITECTURE AND ENGINEERING LIFE CYCLE THAT WE WERE ABLE TO ADOPT AND ADAPT TO OUR NEEDS. WHEN YOU ARE LOOKING TO HAVE A SERVICE PROVIDER COME IN YOU WANT TO ENSURE THAT THEY HAVE THAT FULL VALIDATION, CERTIFICATION OF THE SERVICES THAT THEY PROVIDE. ONE OF THE KEY CHALLENGES FOR US WAS THAT WE DID HAVE SOME DIFFICULTY IN THE PROGRAM IN THE BEGINNING AND IN ORDER FOR US TO ENSURE THAT OUR CUSTOMER, OUR INTERNAL AXA CUSTOMER, THEY DEMANDED THAT WE HAVE A CERTIFIED PARTER WHO HAD THE CREDENTIALS TO DELIVER THE PROGRAM. SO FOR US, IT WAS VERY IMPORTANT THAT DIMENSION DATA HAD THE UNIFIED COMMUNICATION CERTIFICATION AND THAT THEY WERE QUITE FRANKLY AT THE HIGHEST LEVEL. CISCO TECHNOLOGY IS KEY FOR US ESPECIALLY IN THE GLOBAL NETWORK. WHETHER IT BE IN THE DATA CENTERS, WHETHER IT BE IN THE CAMPUS OR WHETHER IT BE IN THE BRANCH. CISCO PRODUCTS GIVES US THE RELIABILITY, THE SCALABILITY AND QUITE HONESTLY THE SUCCESS IN DELIVERING THE SERVICES TO OUR CUSTOMERS. SO FOR ME, IT'S IMPORTANT THAT WE RECOGNIZE THAT WHAT CISCO BRINGS IS NOT ONLY PRODUCT BUT IT'S ALSO COMMITMENT TO SUCCESS. ONE OF THE DYNAMICS OF HAVING A STRONG LOCAL RELATIONSHIP WITH DIMENSION DATA HAS REALLY ENABLED US TO BUILD ON OUR GLOBAL RELATIONSHIP. THAT WAS A SURPRISE FOR ME. TYPICALLY WHEN YOU LOOK AT THE LOCAL RELATIONSHIP IT'S VERY CONTAINED WITHIN THAT COUNTRY OR WITHIN THAT REGION BUT, I WOULD SAY THAT THE RELATIONSHIP HAD DEVELOPED LOCALLY WITH A STRONG ACCOUNT MANAGEMENT, THE STRONG SUPPORT, HAS REALLY TRANSFORMED OUR GLOBAL RELATIONSHIP WITH DIMENSION DATA. DIMENSION DATA HAS BEEN IN PARTNERSHIP WITH AXA FOR SEVERAL YEARS AROUND A NUMBER OF DIMENSION DATA AND CISCO SOLUTIONS. WE ARE COMMITTED TO THE RELATIONSHIP AND WE VALUE THEIR LOYALTY AND THEIR ADVOCACY. THE ONE SINGLE ASPECT OF DIMENSION DATA IS PARTNERSHIP. IT'S ABOUT THE RELATIONSHIP. THEY'RE VERY CUSTOMER FOCUSED AND WHEN WE HAVE A PLAN AND AGREEMENT, THEY WORK WELL WITH US TO ENSURE THAT WE GET TO THE END RESULT WHICH IS WHAT WE NEED FROM THEM FROM SERVICES, WHAT WE NEED FROM THEM IN SUPPORT SO I'M VERY HAPPY TO REPORT THAT IT'S A TWO WAY RELATIONSHIP AND IT'S WORKING WELL.

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