Excellent Networks is an IT company in El Paso, Texas that provides IT solutions for small businesses. Webstorytellers was hired to produce this short company overview story to help market their business.
MY NAME IS MARK LUNA. I'M THE PRESIDENT OF EXCELLENT NETWORKS INC. WE PROVIDE IT SOLUTIONS FOR SMALL BUSINESSES HERE IN THE EL PASO AND LAS CRUCES AREA. WE HAVE TWO PRIMARY AREAS OF FOCUS. THOSE ARE COMPUTER NETWORK SUPPORT AND CISCO VOICE OVER IP PHONE SYSTEMS WE'RE LOCATED ON THE WEST SIDE OF EL PASO. WE HAVE A STAFF OF 6 EMPLOYEES AND WE'VE BEEN IN BUSINESS SINCE 2007.
OUR COMPANY PARTNERS WITH CISCO TO RESELL THE CISCO SMART BUSINESS COMMUNICATIONS SYSTEM. THIS VOICE OVER IP PHONE SYSTEM HAS MANY FEATURES LIKE VOICE MAIL TO EMAIL SINGLE NUMBER REACH AND EVEN THE ABILITY TO HAVE A SOFTWARE PHONE ON YOUR LAPTOP. WHAT THIS DOES IS HELP OUR CUSTOMERS PROVIDE THEIR CUSTOMERS WITH BETTER CUSTOMER SERVICE AND IN THE END IT INCREASES THEIR BOTTOM LINE.
I THINK IN ORDER FOR OUR COMPANY TO STAY COMPETITIVE IN THE FUTURE WE HAVE TO REALLY FOCUS ON TWO THINGS. THE PRIMARY THING IS PROVIDING OUR CUSTOMERS WITH GREAT CUSTOMER SERVICE AND ANOTHER VERY IMPORTANT THING IS FOR US TO KEEP PARTNERING IWTH COMPANIES LIKE TO CISCO TO KEEP PROVIDING THE GREATEST AND LATEST CUTTING EDGE TECHNOLOGY TO MEET OUR CUSTOMERS NEEDS.
I THINK WHAT KEEPS OUR CUSTOMERS SATISFIED IS THAT WE'RE A LOCAL COMPANY. WE CAN ATTEND TO THEIR NEEDS ON A FACE TO FACE BASIS. THERE'S A LOT OF COMPANIES THAT OFFER IT SUPPORT THAT ARE JUST OFF OF THE INTERNET OR IN SOME OTHER COUNTRY SO BEING HERE LOCAL, BORN AND RAISED HERE IN EL PASO, TX, I KNOW THE CITY VERY WELL, I KNOW THE NEEDS OF OUR CUSTOMERS AND I THINK THAT MAKES A HUGE DIFFERENCE.